hospitality team

The Win

Create a comfortable environment for guests by providing quality refreshments while interacting with each guest that approaches the Hospitality area.

Reports To

First Impressions Coordinator

General Guidelines

  • Lead by example: maintain a strong presence in church, attending a minimum of three (3) Sundays per  month
  • Trust God with your money by tithing
  • Maintain presence in Connect Groups / Lead Connect Groups.
  • Attend weekday Prayer/Worship events 
  • Remain in regular contact/communication with the First ImpressionsCoordinator to update teams as necessary  
  • Provide feedback on opportunities where we can strive to provide better service to our team or our  guests.

Essential Duties and Guidelines

  • Arrive on time and attend the Dream Team huddle.
  • Hospitality Team members should wear the provided ministry lanyard at all times. Part of creating a comfortable environment is being easily recognizable to our guests.
  • Connect with your Hospitality Leader after checking in. They will assign you to a particular area and communicate any details specific to the weekend.
  • Welcome every guest who approaches the hospitality area and assist them as needed.
  • Consistently provide drinks and snacks in a neat, well-presented area.
  • Hospitality Drinks
    • Coffee, tea, and water should be full when you arrive. Communicate with the brewing team when refills are needed.
      Make sure ice bins and water are full for any quick refills that are needed.
      Ensure each station is fully stocked with appropriate lids, coffee sleeves, and condiments.
  • Maintain positive body language (smile, make eye contact, and stand with good posture).
  • Maintain the cleanliness and presentation of the hospitality area as well as seating areas through the lobby.
  • Stay in your assigned area until the message begins and refilling and/or clean-up is complete. Our team can’t be successful with- out every member!
  • Refrain from eating, drinking, or using your phone while serving.
  • If you will miss your opportunity to serve, please inform your coordinator.

Prerequisites

  • Sign membership covenant form
  • Have attended CHR for at least six (6) months
  • Be able to serve for at least (one) 1 year once in position
  • Completed or plan to complete Foundations within one (1) year of taking the position
  • No public alcohol consumption, to include social media posts